Privacy Policy

Introduction

Welcome to jai9, Bangladesh's trusted online gaming platform. We are committed to safeguarding the privacy and personal data of every player who registers and engages with our services. This Privacy Policy explains in full how we collect, use, store, share, and protect your information when you access jai9 through any device, including smartphones running Android or iOS, and desktop browsers.

By creating an account, accessing the platform, or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the jai9 platform. This policy applies to all players across Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Information We Collect

To provide you with a safe, personalised, and compliant gaming experience, jai9 collects certain categories of personal and technical information. The types of data we may gather include:

• Personal identification information: full name, date of birth, nationality, and government-issued ID details required for account verification (KYC).
• Contact details: email address, mobile phone number, and residential address (city or district within Bangladesh).
• Financial and payment data: transaction records, deposit amounts, withdrawal histories, and payment method identifiers associated with bKash, Nagad, Rocket, Upay, or bank transfers. We do not store full card numbers or mobile banking PINs.
• Gaming activity data: game history, betting records, session duration, wagering patterns, and responsible gaming self-assessment responses.
• Technical and device data: IP address, browser type, operating system, device identifiers, referring URLs, and cookies or similar tracking technologies.

How We Use Your Information

jai9 processes your personal data only for lawful and clearly defined purposes. We will never sell your personal information to third parties. The primary purposes for which we use your data include:

• Account registration and management: creating and maintaining your player account, verifying your identity in line with KYC requirements, and enabling secure login sessions.
• Payment processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels, and detecting fraudulent transactions.
• Platform improvement and personalisation: analysing usage patterns to improve site performance, tailoring game recommendations, and delivering relevant promotions including tournament and bonus offers.
• Responsible gaming compliance: monitoring play patterns to identify signs of problem gambling, applying self-exclusion or deposit limit requests, and ensuring that all players meet the minimum age requirement of 21+.
• Legal and regulatory obligations: retaining records as required by applicable laws, responding to lawful data requests from competent authorities, and resolving player disputes.

Data Sharing and Disclosure

jai9 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, in order to operate the platform effectively and meet our legal obligations, we may share limited data with trusted parties under strict contractual safeguards:

• Payment service providers: bKash, Nagad, Rocket, Upay, and banking partners receive only the transaction data necessary to process your deposits and withdrawals. They are contractually bound to handle this data securely.
• Technology and security vendors: game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive aggregated or anonymised gameplay data for quality assurance and RTP verification.
• Legal and regulatory bodies: we may disclose your personal data to competent authorities when required by law, court order, or to protect the rights, property, or safety of jai9, its players, or the public.

Any third party that receives data from jai9 is required to maintain confidentiality, process data only for the agreed purpose, and implement appropriate technical and organisational security measures at all times.

Cookies and Tracking Technologies

jai9 uses cookies, local storage, and similar tracking technologies to enhance your experience on the platform. Cookies are small text files placed on your device that help us remember your preferences, maintain your logged-in session, analyse site traffic, and deliver relevant content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire).

You may configure your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of the jai9 platform, including the ability to log in and access game features. Continued use of our platform after being informed of our cookie practices constitutes your consent to their use.

Data Security

The security of your personal information is a top priority at jai9. We employ industry-standard technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, secure password hashing, two-factor authentication options, and continuous monitoring of our systems for suspicious activity.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is completely secure. In the unlikely event of a data breach that affects your rights and freedoms, jai9 will notify affected users within a reasonable timeframe and take immediate steps to mitigate any potential harm.

Data Retention

jai9 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Account information and transaction records are generally retained for a minimum period following account closure to meet anti-money laundering, fraud prevention, and tax compliance requirements. Once data is no longer required for these purposes, it is securely deleted or anonymised so that it can no longer be used to identify you. You may request the deletion of your data by contacting our support team at [email protected], subject to our legal retention obligations.

Your Rights

As a user of the jai9 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request and proof of identity:

• Right of access: you may request a copy of the personal data we hold about you and information about how it is processed.
• Right to rectification: if you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

We will respond to all valid data rights requests within a reasonable period. Where a request cannot be fulfilled due to legal obligations, we will explain the reason clearly and in writing.

Third-Party Services and Links

The jai9 platform integrates third-party gaming software from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy and data security frameworks. While jai9 enters into data processing agreements with all such providers, we encourage you to review their respective privacy policies for a complete understanding of how your gameplay data may be handled at the provider level.

Payment service providers such as bKash, Nagad, Rocket, and Upay are independent data controllers for the information you provide directly to them during the payment process. jai9 is not responsible for the data practices of these external payment platforms. We recommend reviewing the privacy notices of your chosen payment provider before initiating transactions.

Children's Privacy and Age Restriction

jai9 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, use, or store personal data from anyone under the age of 21. If you are a parent or guardian and believe your child has provided personal information to jai9 without authorisation, please contact us immediately at [email protected]. Upon verification, we will promptly delete all data associated with the underage user's account and take appropriate action to prevent further access.

Changes to This Privacy Policy

jai9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technical capabilities. When we make material changes, we will notify active users via the email address registered to their account or by posting a prominent notice on the platform. The effective date of the current version of this policy is displayed at the top of the page. Your continued use of the jai9 platform after a policy update constitutes acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed of how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jai9 handles your personal data, our dedicated support team is available around the clock to assist you. Please reach us by email (plain text — not a link):

[email protected]